Return Policy

Fabletics Guatemala

Last updated: August 26, 2025

Return period

You can request a return within 15 days of product delivery.

Product conditions

The product must be unused, in perfect condition and in its original packaging, including tags, accessories, and invoice.

  • No signs of use, stains, or odors.
  • No damage or alterations to packaging.
  • With all its original components.

We recommend packing the product properly to avoid damage during return.

Return process

  • Request: Contact us within 15 days with your order number.
  • Authorization: We will send you instructions for the return.
  • Shipping: You must send the product following the instructions.
  • Validation: We check the product's condition.
  • Result: We confirm if a refund or exchange is applicable.

Return costs

  • The customer covers the shipping cost, except for manufacturing defects.
  • Original shipping costs are non-refundable.
  • The customer is responsible for the product until its reception.

Validation

Returns are inspected. They may be rejected if:

  • No invoice is presented.
  • There is evidence of use.
  • Product damaged by poor packaging.
  • The 15-day period is exceeded.
  • Accessories or packaging are missing.

Refunds

  • Processed within a maximum of 15 business days.
  • Made to the same payment method.
  • Accreditation time depends on the bank.

Exchanges

You can request exchanges for size, color, or model subject to availability. Additional costs may apply.

Defects or errors

If the product has a defect or there was a shipping error, we cover all costs. You must report it within 48 hours with evidence.

Exclusions

  • Used or washed products.
  • Modified products.
  • Final sale items without return.

Support

To initiate a return, contact us with your order number.

Updates

This policy may be updated at any time. It will apply to purchases made after its publication.