Fraud Prevention

Fabletics Guatemala

Last updated: August 26, 2025

Payment Verification

All purchases are subject to identity verification to ensure the security of the customer and the store.

  • Bank authentication: Validations such as 3D Secure.
  • Internal verification: Confirmation by email or phone call.
  • Documentation: Proof of payment or identification.
  • History: Validation against previous purchases.

If verification is not completed, the order may be rejected or canceled.

Transaction Monitoring

We implement detection systems to identify suspicious activities.

  • Multiple failed payment attempts.
  • Inconsistent data between customer and address.
  • Unusual locations or devices.
  • Atypical or repetitive purchases.

Suspension or Cancellation

We may suspend or cancel orders if we detect risk signals or inconsistencies.

  • Continue the order after validation.
  • Request additional information.
  • Cancel for security reasons.

In case of cancellation, a refund will be processed according to our policies.

Legal Collaboration

In cases of fraud, we cooperate with authorities and financial entities in accordance with the law.

Recommendations

  • Do not share card details or codes.
  • Use strong passwords.
  • Verify secure connection (https).
  • Review your bank statements.

Privacy and Records

We only retain necessary information to prevent fraud. We do not store complete card data.

Prohibited Conduct

  • Use of unauthorized payment methods.
  • False or altered information.
  • Attempts to bypass security controls.

These actions may result in order cancellation or account blocking.

Updates

This policy may be updated at any time. It will apply to purchases made after its publication.

Contact

For validations or to report suspicious activity, contact us with your order number.